General FAQs
HOW CAN I CHANGE MY ORDER/ ADDRESS?
If you need to make changes to your order or shipping address please contact us within 12 hours of placing the order.
WHEN WILL MY ORDER ARRIVE?
We generally deliver all orders within 5-7 working days.
HOW CAN I TRACK MY ORDER?
Once your order is shipped, we will send you an email including a tracking number.
WHAT SIZE SHOULD I ORDER?
We recommend ordering your usual size as our swimwear is true to size.
If you're between sizes, we suggest sizing up.
Every swimwear piece in our collection has its own unique size guide! Always check before ordering for the perfect fit.
For further assistance, feel free to contact us!
HOW DO I TAKE CARE OF MY SWIMWEAR?
- Hand wash your swimwear in cold water or use a gentle machine cycle
- Do not iron
- Rinse thoroughly after use
IS LOST APE A SUSTAINABLE BRAND?
Please visit our Sustainability page
WHAT IF THE ITEM I RECEIVED IS FAULTY OF DAMAGED?
We’re committed to providing high-quality products. If you receive a faulty or damaged item, please contact us within 48 hours of delivery with your order details and clear photos of the issue. We’ll review your case and arrange for a replacement or resolution as quickly as possible.
WHAT IF I RECEIVED AN INCORRECT ITEM?
If you receive an incorrect item, please contact us within 48 hours of delivery with your order number and a photo of the item you received. Our team will promptly assist you in resolving the issue and ensuring you get the correct product.
HOW DO I USE A GIFT VOUCHER?
To use your gift voucher, simply enter the unique code at checkout in the Discount Code field. The voucher amount will be applied to your order total. If you experience any issues, feel free to contact us.
WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?
A Pre-order item is one that you order before we have it in our inventory. You may cancel until the time your order has been processed. To cancel, please email us at customercare@lostapecothing.com
WHERE CAN I PURCHASE LOST APE?
Lost Ape is exclusively available online here at www.lostapeswim.com
Our swimwear cannot be purchased from any other online stores or retailers.